Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange.

in ear headphones that have been opened.

hair care or dental care that has been opened.

a product which has been personalised for you e.g.

We cannot offer refunds or exchanges, unless faulty or not as described, on any of the following: Products we're unable to cancel, refund or exchange If you would like to return an appliance, simply call the team on 08 or email us find out more, please read our Terms & Conditions of Sale. If the item is in pristine condition we will offer a full refund in the form of a Powerhouse gift card, or a replacement if preferred. That's why we offer a 28 day no-fuss returns policy from the moment you receive your order.Īll you have to do is return the item(s) to us in-store or we can arrange this on your behalf, usually within 5 days, at no cost. In the event that you need to return anything, we're here to make things as easy and straight-forward for you as possible. If you have a valid driving license you are welcome to use our courtesy van free of charge (subject to availability). Please ensure that you bring your order confirmation reference and photographic ID, i.e. Please allow up to 30 minutes to collect your order. You are welcome to collect your purchase(s) at any time during Powerhouse opening hours from the Customer Collection Depot at Queens Road.

If an order is placed online with a delivery address that differs from the card registered address we will carry out security checks to protect you from fraud.

We cannot modify the delivery address entered at the time of your order. As our delivery team for these larger appliances is sourced externally, we cannot guarantee your chosen date will be available but will liaise and confirm a date most convenient for you. If purchasing an American style fridge freezer or range cooker online and arranging delivery, please select your preferred delivery date and a member of the Powerhouse team will be in contact with confirmation of availability. Please note: We are only able to ship to Jersey, Channel Islands Free islandwide delivery*

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